Returns and Refunds
At Silphora, we believe that choosing a silk product should be done with complete peace of mind and confidence. If for any reason you are not completely satisfied with your purchase, you can request a return in accordance with the following terms.
Our products are intended for personal care and come into direct contact with skin and hair. Due to their hygienic nature, returns are only possible when the product has not been used.
1. Right of withdrawal
If you are not completely satisfied with your purchase, you can return the product within 14 days from the date of receipt, in accordance with our General Terms and Conditions.
2. How to request a return
To request a return, please fill out the return form.
After submitting the form, you will receive instructions for shipping the product via email.
Please do not send products without having previously submitted the return form.
3. Return conditions
For a return to be accepted, the product must be:
• unused
• without traces of washing or damage
• without stains, odors or traces of cosmetics
• with the original tags
• in the original or reproducible packaging
Products that have been slept on or show signs of use are considered used and cannot be returned for hygiene reasons. The same applies to products that have been washed, cleaned, or subjected to any processing after their receipt.
4. Return costs
When the return is made at the customer's request, the shipping costs are borne by the customer. If the product is defective or does not correspond to the order, the costs are borne by Silphora.
Shipments sent with cash on delivery to Silphora will not be accepted.
5. Return address
After submitting the return form and confirmation from our team, please send the product to the following address:
DISTRIBUTOR:
SHIPVAM LLC (Silphora's accounting partner)
81 Thessalonikis, 57013 Oreokastro Thessaloniki
to Silphora.gr
Tel: 6906233895
Please add a note to the shipment with:
• order number
• full name
• email address
Shipments without a stated order number or identification details may not be processed in a timely manner.
6. Refund
After receiving and inspecting the returned product, we will refund its value within 14 days via bank transfer to the account designated by the customer.
Only the value of the product is refunded, while the original shipping costs are not refunded.
Silphora processes the refund after receiving and inspecting the returned product.
7. Product replacement
Replacement with another model or color is possible if the product is returned in commercial condition, without traces of use and with intact tags. Shipping costs in case of replacement at the customer's request are borne by the customer.
8. Defective products
If you receive a product with a manufacturing defect or discrepancy, please contact us as soon as possible via the return form or at the email support@silphora.gr
Please state:
• order number
• description of the problem
• photos of the product
After examining the case, we will propose the appropriate solution, product replacement or a full refund.
If you have any questions regarding returns, our team is at your disposal and will be happy to assist you.
You can contact us at: support@silphora.gr